Frequently Asked Questions

Sporental is an online platform that connects customers with local sports equipment rental shops. We make it easy to discover, book, and reserve equipment online, while the rental itself is fulfilled directly by the shop.

If rented equipment is damaged, the Rental Shop's terms and conditions apply. Each shop defines its own rules regarding: • Responsibility for damage • Repair or replacement costs • Insurance or liability coverage (if offered) Sporental does not own the equipment and is not responsible for damage assessments. We recommend carefully reviewing the Rental Shop's terms before completing your booking.

Yes, you can cancel your reservation in accordance with Sporental's cancellation policy: • Free cancellation up to 48 hours before pick-up • Late cancellations or no-shows may result in penalty fees Please note that while Sporental manages the booking process, penalties are applied to compensate the Rental Shop for reserved equipment. Full details are available in our Payment & Cancellation Policy.

If you fail to collect the equipment at the agreed pick-up time and the no-show is confirmed by the Rental Shop: • The booking fee is non-refundable • A no-show penalty may be charged, as outlined during checkout These fees compensate the Rental Shop for lost availability and preparation.

Delivery options depend entirely on the Rental Shop. Some shops may offer: • Home or hotel delivery • Pick-up and return services • On-location delivery (e.g. beaches, resorts, events) If delivery is available, it will be clearly shown during the booking process. Sporental does not provide delivery services directly.

Document requirements are set by each Rental Shop. Most shops require: • A valid photo ID • Proof of identity or age • In some cases, a deposit or payment card at pickup You will be informed of any required documents before completing your booking.

No. • You pay a booking fee online to confirm your reservation • The remaining balance is paid directly to the Rental Shop when you collect the equipment This ensures flexibility and transparency for both customers and shops.

No. Sporental acts solely as an intermediary. • Equipment ownership, condition, and maintenance are the responsibility of the Rental Shop • Rental agreements are concluded directly between the customer and the shop Sporental facilitates the booking but is not a party to the rental contract.

For issues related to: • Equipment condition • Pickup or return • Damage or disputes You should contact the Rental Shop directly. For issues related to: • Booking confirmation • Payments made through Sporental • Technical problems on the platform You can contact Sporental Support, and we will assist where possible.

Prices displayed on Sporental include the rental price and any optional add-ons selected online. However, additional services or charges requested at the shop (e.g. insurance upgrades, extended rental time) may be billed directly by the Rental Shop.

If you own or manage a sports equipment rental shop, you can join Sporental as a partner and start receiving online bookings through our platform. To become a partner: • Click on "Become a Partner" on our website • Fill in the registration form with your shop details • Our team will review your application and get in touch with you As a Sporental partner, you benefit from: • Increased online visibility • Access to new customers • A simple booking and reservation system • No upfront costs — you only pay a fee on confirmed bookings Rental Shops remain fully in control of: • Their inventory and availability • Rental prices • Shop-specific rental terms and conditions • Equipment handover and customer interaction Sporental acts as a booking intermediary and does not interfere with the daily operations of partner shops.

By booking through Sporental, you agree to: • Sporental's Terms & Conditions, and • The Rental Shop's individual rental terms We encourage all users to review both carefully before completing a reservation.